FAQ

  • What are your opening hours?

    Once you’ve received a notification that your order is ready, you can collect your ice cream on the following days:
    – Wednesday from 11:00 to 16:00
    – Sunday from 11:00 to 16:00

    If needed, alternative pick-up arrangements can be made — just let us know.

  • Do you do delivery?

    We don’t offer a standard delivery service. All products can be collected from Rue Valise 3B, 1320 Nodebais. However, we’re happy to arrange delivery for larger orders or volume clients.

  • Why is everything sold out in the store?

    We want your ice-cream to be perfect. That’s why we only keep minimum stock and always produce your ice-cream on demand.

  • Do you also sell ice cream cakes or special orders?

    Ice cream is our passion. While cakes aren’t our speciality, we’re always happy to prepare special orders with customised flavours and cup sizes to suit your needs.

  • Can we eat ice cream on the spot?

    We only sell ice cream in liters, not in scoops. But by all means, we won’t stop your temptation from eating it out of the box.

  • How scoopable is the ice cream?

    Ralph & Roxy’s ice cream is instantly scoopable — even at -18°C. No need to take it out of the freezer in advance. You can enjoy it right away, no waiting required.